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Data Deletion Request

Effective date: October 2026

This page explains how to ask RoadsAndTrucks Technologies to delete your data from RoadsAndTrucks and from our records.

1. Who can ask

  • Customers: the owner or an authorised administrator of a transporter account can ask us to delete the account and its data, or specific data within it.
  • Site visitors: anyone who has sent us an enquiry or a demo request can ask us to delete those details.
  • Consignment contacts: if a transporter entered your details for a consignment, please ask that transporter. If you write to us, we will pass your request on and help the transporter act on it. We will stop sending messages to your number straight away if you ask.

2. How to ask

Email [email protected] from your registered email address with the subject "Data deletion request". Please include:

  • your name and company name;
  • your registered mobile number;
  • what you want deleted: the whole account, or specific data.

If you can no longer use your registered email address, write to us anyway and we will confirm your identity another way before acting.

3. What happens next

  • We acknowledge your request and confirm your identity.
  • We confirm with you exactly what will be deleted.
  • We delete the data and tell you when it is done.

We respond to every request within a reasonable time frame.

4. What is deleted

  • Your company profile, branches and user accounts.
  • LRs, trips, consignment records, vehicles, drivers and document details.
  • Customer tracking links, which stop working.
  • Enquiry and demo request details.
  • Your contact numbers and email addresses in our messaging lists.

5. What we must keep by law

Some records cannot be deleted on request because the law requires us to keep them. We keep them only for as long as the law requires, with restricted access, and do not use them for anything else.

  • Invoices, payment records and tax records.
  • Records of consent and of commercial messages sent, as required by telecom rules.
  • Records needed to deal with a legal claim, to prevent fraud or to comply with an order from an authority.

Copies held in backups are overwritten on a rolling cycle.

6. Before you ask

  • Deletion is permanent. We cannot bring the data back.
  • Ask us for a copy of anything you need first.
  • Deleting your account ends your subscription. Payments already made are not refunded. See our Refund and Cancellation policy.

7. If we cannot delete something

If we cannot delete some or all of the data you asked about, we will tell you what we have kept and why. If you are not satisfied, you can raise a grievance with our Grievance Officer, Sneka, at [email protected]. Our Privacy Policy explains your other rights.

RoadsAndTrucks Technologies
Flat No 202, SLV Residency, Shamanna Garden, JP Nagar 5th Phase, Bengaluru, Karnataka 560078, India