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Terms of Service

Effective date: October 2026

These terms are an agreement between RoadsAndTrucks Technologies ("we", "us", "our") and the business that signs up to use RoadsAndTrucks ("you", "your"). Please read them before you use the Service.

1. Accepting these terms

You accept these terms when you create an account or use the Service. If you accept on behalf of a company, firm or other business, you confirm that you have the authority to bind it. If you do not agree, do not use the Service.

2. The Service

RoadsAndTrucks is web-based transport management software. It helps you create LRs and trips, keep track of documents and E-way Bill details, share consignment status with your customers and send related notifications. Features depend on your plan, and we may add, change or remove features over time.

The Service is a tool to help you run your business. It does not replace your own legal duties. You remain responsible for the accuracy of your LRs, E-way Bills and other records, and for meeting tax and transport laws that apply to you.

3. Accounts

  • Give us accurate information when you sign up, and keep it up to date.
  • Each user signs in with a mobile number that we verify with a login code. Keep login codes private.
  • You decide who your users are and what they can do. You are responsible for everything done through your account.
  • Tell us immediately at [email protected] if you suspect unauthorised use.
  • Users must be at least 18 years old.

4. Acceptable use

You agree not to:

  • use the Service for anything unlawful, or to create false or misleading documents;
  • enter data you have no right to use;
  • use the Service to send promotional or unsolicited messages, or to message anyone who is not connected with a consignment;
  • try to break, bypass or test the security of the Service, or access another customer's data;
  • copy, reverse engineer, scrape or overload the Service;
  • resell or sublicense the Service without our written agreement;
  • upload viruses or other harmful code.

We may suspend an account that breaks these rules. Where we reasonably can, we will warn you first.

5. Your data

You own the data you and your users enter into the Service ("Customer Data"). You give us permission to host and process Customer Data only as needed to provide the Service to you.

Where Customer Data includes personal data about other people, such as consignors, consignees and drivers, you decide why and how it is used and we process it on your behalf. You are responsible for having the right to use that data, and for giving any notice and taking any consent the law requires. Our Privacy Policy explains how we handle personal data.

You can ask us for a copy of your Customer Data while your subscription is active and for a reasonable period after it ends. We may use aggregated information that does not identify you or any person to improve the Service.

6. Messages sent through the Service

When you use the Service to send WhatsApp or SMS updates, you confirm that each recipient is connected with the consignment and that the message is a service update, not a promotion. We may apply message templates, sender names, time windows and limits that WhatsApp or telecom rules require. Monthly message allowances depend on your plan. Delivery depends on telecom networks and third parties and is not guaranteed.

7. Subscription and trial

  • Free trial: every new customer gets a 45-day free trial. No card is needed and nothing is charged during the trial.
  • After the trial: to keep creating new LRs, choose a paid plan. If you do not, or if a subscription ends without renewal, you cannot create new LRs until you subscribe. You can still open and update your existing LRs, and tracking links you have already shared keep working until they expire.
  • Fees: fees are those shown or quoted to you for your plan. They are billed in advance for each billing period. Applicable taxes, if any, are shown on your invoice.
  • Price changes: we will tell you in advance before a price change. It applies from your next billing period.
  • Non-payment: if a payment is overdue, we may restrict your account after giving you notice.
  • Refunds and cancellation: see our Refund and Cancellation policy.

8. Availability and support

We work to keep the Service available at all times, but we do not promise that it will never be interrupted. We may carry out maintenance and will give notice where practical. Parts of the Service rely on things we do not control, such as your internet connection, telecom networks, WhatsApp and government portals including the E-way Bill system.

Support is available at [email protected] and +91 91102 00197 during business hours.

9. Our intellectual property

We own the Service, including its software, design and brand. While your subscription or trial is active, we give you a limited, non-exclusive, non-transferable right to use it for your own business. If you send us suggestions, we may use them without owing you anything.

10. Disclaimers and limits on liability

To the extent the law allows:

  • the Service is provided "as is", without warranties that are not written in these terms;
  • we are not liable for indirect or consequential loss, loss of profit or business, or for fines, penalties or detention charges arising from incorrect data, expired documents or missed alerts;
  • our total liability for all claims connected with the Service is limited to the fees you paid us in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law.

11. Your responsibility to us

You agree to compensate us for losses and costs that arise from your Customer Data, your breach of these terms or your breach of any law.

12. Termination

  • You may cancel at any time. Your access continues until the end of the period you have paid for.
  • We may suspend or end your access if you breach these terms, if payment is overdue, or if the law requires it. Where practical, we will give you notice and a chance to put things right.
  • When your account is closed, you may ask us for a copy of your Customer Data. After that we delete it as described in our Privacy Policy.
  • Sections 5, 9, 10, 11 and 14 continue to apply after termination.

13. Changes to these terms

We may update these terms. We will post the new version on this page and, for significant changes, tell you before they take effect. If you keep using the Service after that date, you accept the new terms.

14. Governing law and disputes

These terms are governed by the laws of India. If you have a concern, please contact us first so we can try to resolve it. Subject to that, the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute.

15. Contact

RoadsAndTrucks Technologies
Flat No 202, SLV Residency, Shamanna Garden, JP Nagar 5th Phase, Bengaluru, Karnataka 560078, India
Email: [email protected]
Grievance Officer: Sneka